Swisstouches international research amongst hotel guests and hoteliers highlights many things  that annoys  hotel guests during their stay. Our  Swisstouches Survey which is regularly updated highlights issues for all parts of the hotel, and it is the objective of Swisstouches to remove causes of guest complaint. .For the Lobby area our Survey shows the main complaints from guests using lobby services are :

1.   Having other guests watch and listen to a guest checking in or out

2.  Being told to go to a Guest Services or Concierge Counter for some services

3.  Watching some guests being treated to “Priority” or “VIP” service. Does this mean I am not a VIP at this hotel?

4.  Waiting for receptionists having to walk from one part of the Lobby Desk to the other to  make copies , get a bill printout and more.

The Swisstouches Solution  : The “Guest Services Pod” catering for one or two guests at a time,  where the Guest Services Attendant will carry out all check-in , out , guest services and concierge service. Each Pod contains all equipment for copying, printing , scanning and more. Of course the lobby has no special “Concierge” or “ Guest Services “ desks and at Swisstouches each and every guest is VIP, and no-one is ‘Preferred’ to another or more “Special” than the next.

Whether you are someone looking for a new or fresh career, or an investor looking for a fresh and innovative hotel management company from Switzerland, visit us at www.swisstouches.com